PRICING
Effective January 1, 2000, prices are Ex-Works factory
and are net of all taxes (and duties). 30 days notice
will be given on changes to our standard list prices,
errors and omissions excepted. Any outstanding purchase
orders will be invoiced at the prices in force at the
time of shipment.
TERMS OF PAYMENT
Our standard account terms are 30 days from invoice
date. Monies due are payable by direct bank transfer
or by check. Title to goods does not pass to buyer until
full payment has been received. New customers will be
required to enclose payment with their first order.
Account terms will be offered upon acceptance of minimum
three verifiable trade references, a bank reference
and a completed and signed Network Synthesis credit
application, to an approved credit limit. We reserve
the right to charge interest at 1-1/2% per month (18%
yearly) on all overdue accounts.
ORDERING - STANDARD ORDERS
All Standard Orders require a hard copy Purchase Order
with an authorized signature that must be faxed or mailed
before they are processed.
ORDERING - SCHEDULED ORDERS
All Scheduled Orders must be received by either fax
or mail accompanied with delivery schedules clearly
indicated. Scheduled purchase orders must show written
reference on P.O. to specific Network Synthesis Quotation
number that applies to order. We require two weeks prior
written notice on any alteration request to delivery
schedules. Changes requested by customer to scheduled
orders after order acceptance are subject to agreement
by Network Synthesis and may be delayed or subject to
additional charges at Network Synthesis' discretion,
or per specific Network Synthesis Quotation terms and
conditions regarding order.
CANCELLATION & RESCHEDULING
Orders may not be canceled or rescheduled after shipment.
All Standard Orders canceled or rescheduled prior to
shipment will incur a charge subject to the following
schedule*:
Cancellation Charges
60 days or less prior to shipment = 20% of order value
or $400.00 dollars- whichever is greater.
30 days or less prior to shipment = 50% of order value
or $400.00 dollars- whichever is greater.
Rescheduling Charges
60 days or less prior to shipment = 10% or order value
or $200.00 dollars- whichever is greater.
30 days or less prior to shipment = 50% of order value
or $200.00 dollars- whichever is greater.
* Scheduled orders may be subject to additional or alternative
cancellation and rescheduling terms and conditions per
Network Synthesis.
DELIVERY
Subject to stock availability, standard orders will
normally be dispatched within five to seven (5 - 7)
working days.
SHIPPING AND INSURANCE
"Delivery" will be FOB Network Synthesis point
of shipment. Mainland deliveries are shipped via your
nominated carrier for all customers with established
credit terms. All COD customer deliveries will be routed
through Federal Express and charged at cost.
Overseas shipments will be sent via your nominated
carrier or agent, details of which should be advised
on order placement. All overseas shipments are strictly
Ex-Works and all insurance coverage should be arranged
by the customer.
All Shipments will be marked as insured on the shipper's
bill of lading for the full sale value of the product(s),
including the value of any customer-supplied goods shipped
with the product. If you are already insured for your
shipments and do not require shipper's insurance, we
must be notified by written direction directly on each
purchase order, or by a written notice faxed or mailed
to Network Synthesis which we will keep on file.
Claims for damage during shipment should be directed
at first known instance to the courier or agent with
a copy to Network Synthesis. We will endeavor to provide
any assistance possible.
Claims for shortages or wrongly shipped goods must
be notified to Network Synthesis within 48 hours of
receipt, if possible by fax or e-mail giving full details.
Upon verification, we will rectify the problem without
any undue delay.
RMA (RETURN MATERIAL AUTHORIZATION) PROCEDURES
If you have any problems with products purchased from
Network Synthesis or wish to return goods for warranty
repair, or credit, the following procedures must be
followed:
1. Contact your customer service representative or
our Sales Department directly. They will determine if
your problem first requires additional technical support.
Please be prepared to give a full description of the
problem you are experiencing. Item return requests for
warranty repair or credit must be submitted on a completed
RMA Request Form obtained upon request from Network
Synthesis RMA Request Forms will require specific part
numbers, serial numbers, original order numbers, a fax
number and a contact name.
2. Upon approval for product return you will be provided
with a valid RMA number. The RMA number is very important
as it is used to track your problem in order that we
can resolve the situation in as short a time as possible.
3. Product being returned must be shipped back to our
factory in the original packaging provided, including
palleting of large product to ensure adequate packaging
and protection during shipment. If original packaging
is unfit for reshipping, new packaging must be ordered
from Network Synthesis at a nominal charge and will
be sent out to you without delay. All product returns
are to be freight pre-paid and insured for the full
original net sale value (including any customer-supplied
goods included).
4. The RMA number must be clearly marked on the outer
carton in which the goods are returned and on all paperwork.
RMAs are valid for 15 working days once authorized.
Therefore your return must be received by Network Synthesis
within this time frame, or the number will be canceled.
Steps 1-3 above must then be repeated for a new and
valid RMA number to be secured.
5. In no case will returned product be accepted from
carriers without the RMA number clearly marked on outside
of carton. Packages will be refused at the door. No
additional items received in packages not specifically
authorized for return will be accepted.
CREDITS
Good s returned for credit must be shipped against a
valid RMA number to be accepted. Goods deemed returnable
for credit are subject to the sole discretion of Network
Synthesis. In no case will product be considered returnable
for credit that is over 30 days out from original ship
date, unless prior agreed to by Network Synthesis. Upon
receipt, returned goods will be inspected and tested.
Goods found to be in original condition, will be issued
a full credit. Goods returned damaged, altered or incomplete
(including any shipping damage) will receive adjusted
credit totals to reflect our cost in rectifying the
damage or faults. In this event you will be notified
by fax or e-mail of our findings.
NON-WARRANTY REPAIRS
Goods coming back to factory for non-warranty repair
must have a pre-authorized RMA number before return.
Upon receipt, inspection and/or test, a repair estimate
will be faxed or e-mailed to you. Repair work will begin
upon acceptance of repair estimate per your purchase
order.
WARRANTY
Network Synthesis warrants to the original purchaser
its external enclosure products to be free from defects
in material and workmanship for a period of three (3)
years from the invoice date, effective January 1st,
2000. This warranty is offered on a return to factory
basis and excludes items that have been damaged due
to negligence, accident or misuse. Under no circumstance
is Network Synthesis liable for incidental or consequential
damages howsoever caused.
This is the only warranty Network Synthesis offers.
No other Warranty, either express or implied, including,
but not limited to, warranty of merchantability or fitness
for any specific use is valid regardless of origin.
SPECIFICATIONS
All specifications are subject to change without notice.
Products are normally shipped with the latest revision
level.
TERMS AND CONDITIONS
A copy of our Standard Terms and Conditions currently
in force may be obtained upon request. NETWORK SYNTHESIS.
STANDARD TERMS AND CONDITIONS APPLY TO ALL CUSTOMER
ORDERS SUBMITTED AND ACCEPTED BY NETWORK SYNTHESIS.
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